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Privacy Policy

This online privacy policy governs the practices of North Plains Systems Holdings, L.P., regarding any personal information which may be collected and used by North Plains in connection with its website.

Please review this privacy policy regularly as North Plains may change its privacy policy from time to time at its sole discretion. Your use of this website signifies that you agree with all terms of this privacy policy, so please do not use our site if you have objections to any part of our policy. If at any time you wish to alter the ways in which North Plains is allowed to use your personal information, please follow the steps described in the section entitled “Changing your privacy preferences”, below.

Collection of information

Information on this website is collected by North Plains, who is responsible for this website. North Plains maintains its website from its company headquarters:

North Plains
510 Front Street, 4th Floor
Toronto, Ontario M5V 3H3 Canada
Phone: 416-345-1900

Whenever you use the North Plains website, North Plains may collect and store information about your website visit which does not identify you personally, including such items as the date and time you access the North Plains site; the type of browser and operating system used by your computer; the internet domain and IP address from which you access our website; and (if you visited the North Plains website from a link on another website) the address of your referring and/or exiting URL. North Plains may also collect information regarding downloads, specific website pages viewed, and daily number of visits. North Plains may use this aggregate data for improving the contents of its website and for statistical analysis.

You can browse the North Plains website without providing any personal information to us, as we only collect personal information that you provide to us voluntarily in conjunction with certain activities which you may wish to be involved in on our website. Such activities may include: subscribing to North Plains newsletters or signing up for our company mailing list; participating in a survey; requesting software demos, updates, release or licensing information; contacting our Technical Support department; requesting product specifications or marketing information from us; or otherwise interacting with our website. In any of these cases, North Plains may ask you to provide personal information about yourself via email or by filling out and submitting a form.

Engaging in these activities is entirely optional. However, if you choose to submit personal information to North Plains, the information which we may ask you to provide may include your first and last name, mailing address, email address, employer, job title and department, telephone and fax numbers, and other personal information. Some of the personally identifiable information that we ask you to provide is designated as mandatory. If you do not provide the mandatory data to us with respect to a particular activity, you will not be able to engage in that activity.

By using this website, you agree and acknowledge that any personal information you choose to submit to North Plains, Inc. may be used by us for all legal purposes, which may include, but are not limited to responding to your requests and delivering material to you that meets your needs, as well as for North Plains’ internal business purposes such as improving customers’ website experiences and tracking which parts of the website are of interest to you.

For example, if you subscribe to the North Plains newsletter, the personal information you provide is used to determine your rights, if any, to technical support, software maintenance program membership, or other benefits that may be made available to customers. Your personal information is also used to keep you informed about software updates and features, new version releases, special promotional offers, and other products and services of North Plains and selected third parties unless you have opted not to receive such communications or such communications are prohibited by law, although we may find it necessary to continue to communicate with you regarding your use of the website.

North Plains may share personally identifiable information, including information that you provide on the website, with other companies outside North Plains, such as our subsidiaries, companies within the North Plains integrator channel, and other affiliated third parties worldwide. This means that we may transfer information across national boundaries, including countries that may not offer the same level of data protection as the country where you reside. There are other instances in which North Plains may divulge your personal information to third parties, such as where required by law, regulation, or litigation.

Should North Plains sell its assets or be acquired by or merged with another entity, North Plains may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without obtaining your further consent. Should such a transaction occur, North Plains will provide notice of such sales, acquisitions, or mergers on this website.

Although this website contains links to other websites, these websites are not operated by North Plains, and North Plains is not responsible for the privacy practices or the content of these other websites. Once you follow a link to another website, the collection and use of your personal information will be governed by the privacy policies applicable to that site.

Changing your privacy preferences

North Plains values the importance of the personal information collected on its website and we will respect your legal rights regarding your personally identifying information. Upon your request, North Plains will provide you with a readable copy of your personal information; however, we may need to obtain proof of your identity before we do so. North Plains will also modify the information that you have provided to us upon request from you.

Should you wish North Plains to remove your name from our newsletter mailing list, please send your request by email to support@northplains.com. You should include the instructions, REMOVE or UNSUBSCRIBE, in the subject line of your email along with a message which clearly indicates the personal information you wish to have changed in our database or excluded from future mailings. Please note that we will comply with your request as soon as reasonably possible, but mailing list changes may not be effective immediately.

Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for licensing and record-keeping purposes, and there may also be residual information that will remain within our databases and other company records which will not be removed or changed. Also, we are not responsible for informing third parties with whom we may have already shared your personally identifiable information about any changes requested by you, or for having information removed from the databases or records of such entities.

Privacy complaints

If you believe that North Plains has not complied with this privacy policy with respect to your personal information, please write to us at the following address:

North Plains
Privacy Policy: Operations Department
510 Front Street, 4th Floor
Toronto, Ontario M5V 3H3
Canada

In your letter, please describe the ways in which you believe that we have not complied with the terms of our privacy policy and we will promptly investigate your complaint.