Services Overview

The single most important factor in digital asset management program success is experience. Visit any DAM user conference, or visit a DAM user group (there are some great ones on LinkedIn) and you'll see this brought up over and over.

With over 400 implementations, the broadest industry coverage, and the largest DAM systems in the world, North Plains Systems is easily the vendor with the most experience.

Experience matters because DAM starts simple but gets more complex as you scale in number of assets, processes, users, and departments running on your asset management system.

Do you need 10 metadata fields, or 200? How can you ensure users are able and willing to enter the data needed to ensure your digital media become digital assets?

Are you interested in pushing out assets to partners who know what they are looking for, or do you need to automate your rich media workflows to allow rapid creation and deployment across multiple marketing channels? Or do you need to rapidly localize marketing materials, engage local agencies to get the right message, and get regulatory approval before launching a new product globally?

The bottom line? For DAM, experience matters, and no one in digital asset management has more experience than North Plains.

Here are a few of the ways North Plains shares this knowledge with its customers.

Business Process Consulting

Not sure if your business processes and rich media workflows are smooth enough to support Digital Asset Management? Our business analysts can do a review of your organization and give you insight into what you need.

Professional Services

North Plains' professional services team is the most experienced in the industry, and follows it's proven customer success engineering process that delivers measurable value at regular intervals.

North Plains' Professional Services assists customers and partners in the successful process definition, solution implementation and adoption management of Digital Asset Management. North Plains' team has been responsible for implementing some of the largest, most complex and comprehensive digital asset management systems operating today. They've also launched customers into production within a couple of weeks for more straightforward requirements. This varied experience has resulted in a repeatable implementation process that allows customers to rapidly realize value in short delivery cycles via our customer-centric implementation process:

Learn more about our professional services team to understand what value they bring to our clients.

Customer Support and Maintenance

When you add assets to a digital asset management system, you change it. Like a library, the more books you have, the more you have to think about categorization. So it's important to treat a DAM system as a living entity and revisit it and update it's taxonomies and classification systems as it grows.

When updating their system, or in the event of a technical issue, North Plains’ customers can have peace of mind knowing that they have the industry’s most experienced Support Representatives ready and available to address their needs with responsiveness and expertise.

Training and Development

North Plains' Training is key to any digital asset management program. North Plains offers a comprehensive curriculum of training courses that include end-user training, effective administration and system support. North Plains' combines a personalized, hands-on training approach with extensive reference material, step-by-step practice modules and small classroom environments to ensure each and every customer have the tools they need to get the most of their digital asset management investment from day one.

To request more information, please contact us.