Professional Services
The Professional Services group at North Plains is comprised of personnel who assist in the installation and maintenance of TeleScope™ products. Once the software has been installed, the Professional Services group assists in the implementation as well as system extensions of the software architecture. The professional services organization group is organized around three disciplines:
Project Manager
The Project Manager (PM) serves as Professional Services' single point of contact and is responsible for the overall management of Professional Services resources as they apply to projects and has thorough experience in application implementation and knowledge of business and technical issues. The PM provides the initial needs analysis of the project and delivers a constant project status report, and identifies the critical paths in an implementation.
Business Systems Analyst
The Business Systems Analyst (BA) closely works with all levels of the organization to understand current workflows and underlying business protocols. Understanding all aspects of business procedures and logic through detailed analysis, the BA defines change requirements for business procedure development. The BA provides functional area expertise and direction, and participates in acceptance testing, review and tuning of the system.
Implementation Consultant
The Implementation Consultant (IC) is responsible for installing all TeleScope components and configuring the solution to match the customer's requirements. They are responsible for creating the technical architecture and capacity plans for clients.
Our Core Competencies
The professional services team at North Plains provides end-to-end consulting and implementation services for North Plains' customers including:
- Project Planning & Management
- System Design & Analysis
- Taxonomy Consulting
- Advanced System and Component Integration
- Installation & Configuration
- Migration, Integration & Customization
- Training
- Production Roll Out
"North Plains has an excellent and proven professional services team."
- Publishers Clearing House
To request more information, please contact us.
