Customer Support
North Plains is dedicated to total customer satisfaction. Our customers gain peace of mind in knowing there are customer support representatives standing by to meet their critical technical needs with responsiveness and expertise. The customer support team is comprised of experienced service representatives with extensive knowledge of North Plains' technology and digital asset management best practices.
By enrolling in one of North Plains' support programs, customers benefit from our extensive digital asset management experience. Customer service representatives handle questions on the use, configuration, database management, networking, desktop applications and functionality of all TeleScope™ product lines, all of which are tracked and managed using automation tools to ensure superior service.
There are several maintenance and support programs available including full 24/7 services that will enable companies to manage their business processes most effectively. North Plains also offers advanced technical support for licensed SDKs and developer programs.
When contacting North Plains customer support, please include the following information:
Full name
Company
Email address
A daytime telephone number
The software package and version you are using (TeleScope Enterprise, MDP, Workgroup, etc.)
Operating system
A detailed description of the issue
To request information, please contact us.
To access our Customer Portal, click here.
